Returns are FREE! You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange. The credit card used for purchase will be credited between 3-4 business days of receiving return.
If you return an opened product and it is not faulty, we will throw it away. We will not be able to refund you or send a replacement.
All sales on The Naughty Surprise Box are final.
To make a return contact firstname.lastname@example.org or visit our contact us page and we will send you a shipping label!
Please note that if your products have manufacturer defects, most manufacturers have warranties. Please see the list of manufacturers and warranties below.
CalExotics: One Year Warranty
Blush Novelties: 30 Day Warranty
Pipedream: 1 year warranty on rechargeable products and a 90 day warranty on non-vibrating and battery-operated products.
Satisfyer: 15 Year Warranty
Fleshlight: 90 Day Warranty